Self-custody means control depends on your signing credentials rather than a conventional hosted account. Confirm the model used by your actual app.
HELP CENTER / FAQ
Wallet questions, answered clearly
Straight answers on custody, backups, token networks and suspicious transaction requests.
Some key-related tasks can take place offline, while balance updates, broadcasting transactions and Web3 connections usually require internet access.
Write it down accurately in private, verify the order and store it offline. Never upload it to cloud storage or give it to a support representative.
A private key signs for an account. In common deterministic wallets, a recovery phrase can derive multiple keys. Both are highly sensitive.
Verify your complete backup, restore it locally using a trusted installation, then compare recovered addresses and networks before retiring the old device.
USDT exists on multiple networks. Verify the chain, token contract and receiving platform’s support before sending funds.
Check the network, full destination address, asset, amount, fees and any approval scope. A small test can help for new destinations.
Look out for lookalike domains, ads leading to fake installers, unexpected permissions and browser certificate warnings.
Check domains and approval targets precisely. Never enter a recovery phrase for a reward, and reject signatures you cannot explain.
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Start with a verified download source
Verify the source before installing and back up your recovery credentials before moving assets.
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